Returns & Exchanges
At A Collected Man, we want you to be completely satisfied with your purchase. If your item does not meet your expectations, we offer a 14-day return period for a full refund or exchange, provided the item remains in its original, unworn condition with all security tags intact.
Notify Our Team
Contact our concierge team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number and initiate the process.
Secure Packaging
Carefully place the item back into its original presentation box and shipping container, ensuring all documentation, certificates, and accessories are included.
Complimentary Collection
We will arrange a secure, fully insured courier collection at your convenience to ensure your high-value timepiece or accessory returns to us safely.
Inspection and Refund
Once our specialists have verified the item's condition against our records, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing