Frequently Asked Questions
Everything you need to know about our curated selection and services.
Are all your timepieces authenticated?
Yes, every watch listed undergoes a rigorous multi-point inspection and authentication process by our in-house experts to ensure 100% originality and quality.
What is your international shipping policy?
We offer fully insured worldwide shipping via premium couriers. Delivery times typically range from 2-5 business days depending on your location and customs processing.
Do the watches come with a warranty?
All pre-owned timepieces purchased through A Collected Man are covered by our comprehensive 24-month warranty for your peace of mind.
What is your return policy?
We offer a 14-day return period for all online purchases, provided the item is returned in the exact same condition it was received, with all security tags intact.
Which payment methods do you accept?
We accept all major credit cards, bank wire transfers, and select cryptocurrencies. For high-value transactions, bank transfer is often the preferred method.
Can I view a watch in person before purchasing?
Private viewings can be arranged at our London headquarters by appointment only. Please contact our concierge team to schedule a session.